Frequently Asked Questions

Purchases of FIFA World Cup 2026™ private suites are managed by On Location Experiences, the only Official Hospitality Provider of FIFA World Cup 2026™.

All hospitality offerings, including match tickets, will be delivered via the Official FIFA World Cup 2026™ Tournament App. Information about hospitality procedures and check-in will be shared prior to the tournament. On Location will notify you when the app is available for download.

Visa, the Official Payment Technology Partner of FIFA, is the preferred payment method for purchasing hospitality packages for FIFA World Cup 2026™. All major credit cards are accepted. Please note full payment is due at the time of purchase.

All sales of FIFA World Cup 2026™ hospitality packages, including suites, are final. Refunds, cancellations, and exchanges are not permitted.

If a match is canceled (not rescheduled) or held behind closed doors before starting, a full refund for the hospitality package will be issued. For additional details, including our match cancelation/reschedule policy, please refer to the Hospitality Sales Regulations.

In general, every person needs their own ticket. However, each ticket holder can be accompanied by one "baby in arms" who does not need their own ticket. A baby in arms must (i) be 2 years old or under on the day of the relevant match; (ii) not be more than 34 inches tall; and (iii) not occupy a seat in the stadium.

One baby in arms per ticket holder is allowed, and they must sit on the ticket holder’s lap. Babies in arms are not allowed in standing sections. Ticket holders may be asked to show proof of the baby’s age and failure to do so may result in denied entry. All ticket holders, including those with babies in arms, must follow the Stadium Code of Conduct, including any applicable rules on baby equipment and baggage. Please see the FIFA World Cup 2026™ Ticket Terms of Use for more information.

All private suites include a curated menu of preset dishes showcasing local culinary specialties. These exclusive offerings deliver unique and memorable flavors designed to elevate your dining experience. The private suites catering package also includes premium champagne, wine, beer, spirits, mocktails, and a variety of soft drinks.

Parking passes will be allocated based on the package purchased, availability, and requests. Priority will be given to purchasers of private suites at a general rate of one (1) space per four (4) guests at most venues. Parking is currently unavailable in Mexico City, Monterrey, and Vancouver.

At every FIFA World Cup 2026™ match, hospitality will open three (3) hours before the official match start time and will remain accessible for up to two (2) hours after the final whistle, except as otherwise outlined in the Hospitality Sales Regulations.

We apologize for the inconvenience. Please contact us.

If you cannot find your confirmation email from SuitePro, please first check your spam folder. If you find the confirmation email there, mark it as not spam to ensure you receive communications. If you accidentally deleted your confirmation email or still cannot find it, log in to our FIFA World Cup™ hospitality website and navigate to "My Account." There you will be able to find a record of your purchase(s) and you can download it as a PDF.